Returns & Credits Policy
Purchased something and it's just not the right fit?
Please note all sales with Natural Luxe Living are considered as Final Sales and are not eligible for return or exchange unless the item(s) is/are faulty.
- To be eligible for a manufacture/fault exchange, photos of the fault must be emailed to us within 48 hours of receiving the item(s). Please note, natural variations in colours and small size discrepancies do not qualify as faults as our items are handmade using natural materials.
- Under Australian consumer law, you are entitled to the refund of a faulty product if an exchange of that item is not possible. Where there is a manufacturing fault, Natural Luxe Living will offer a straight swap replacement.
- Please note we do not offer refunds unless required by law and any shipping costs & any associated fees to the sale (such as merchant fees) are non-refundable. Should you decide to return an item, you will be responsible for returning the item at your own cost.
The Competition and Consumer Act 2010 and similar ACL legislation in Australian States and Territories may confer rights, guarantees and remedies on you in relation to the provision by us of goods or services, which cannot be excluded, restricted or modified. We do not exclude these rights but we exclude all other conditions and warranties implied by custom, law or statute.
Essentially, if you identify defect after the above policy period, please contact us and we will do our best to assist you. Please allow a 1-2 week time-frame from your initial email for a manager to respond. This allows adequate time for our factory and management to fully assess the issue.