Refund policy

Returns & Refund Policy:

Please note all sales with Natural Luxe Living are considered as Final Sales and are not eligible for return or exchange unless the item(s) is/are faulty.

To be eligible for a manufacture/fault exchange, photos of the fault must be emailed to us within 24hours of receiving the item(s). Please note, natural variations in colours and small size discrepancies do not qualify as faults as our items are handmade using natural materials.
Under Australian consumer law, you are entitled to the refund of a faulty product if an exchange of that item is not possible. Where there is a manufacturing fault, Natural Luxe Living will offer a straight swap replacement.
Please note we do not offer refunds unless required by law and any shipping costs are non-refundable. Should you return an item, you will be responsible for returning the item at your own cost.
In the case of a refund being offered, it will be less any merchant fees